Terms of service.

These terms are an agreement between you and Veliard Ltd, a company incorporated in the Republic of Cyprus, registration HE493832, with its registered office at Anastasiou Sioukri 1, Themis Court, 4th Floor, Office 402, 3105 Limassol, Cyprus.
Contact: contact@veliard.com.

08.1Who these terms bind

They apply when you create an account, subscribe, or use the Veliard platform, the coach web application, or the Veliard iOS or Android apps. They do not govern the veliard.com website, which is covered by the legal notice, and they do not govern our tool qualification consulting, which runs on a separately signed agreement.

Two kinds of user are addressed throughout, because the law treats them differently and pretending otherwise would make this document useless:

• Business users — coaches, gyms, teams and clubs using the platform in the course of a trade, business or profession.
• Consumers — individuals using the platform outside any trade, business or profession, which most athletes are. Where a clause is marked as applying to business users, it does not apply to you, and nothing here removes a right EU or Cyprus consumer law gives you.

Where a business customer has signed a separate written agreement with us, that agreement prevails over these terms to the extent they conflict.

08.2The service

Veliard is software for planning and recording strength training. It lets a coach build and assign programmes, and lets an athlete record sessions and review their history and progression. It is a record-keeping and planning tool.

It is not a medical device, it does not diagnose, treat, monitor or prevent any condition, and it is not certified under Regulation (EU) 2017/745. Any figure it derives — an estimated maximum, a projected load, a readiness indication — is arithmetic on numbers you entered, not a clinical assessment.

Accessibility. We build the platform and the apps against EN 301 549 and WCAG 2.2 level AA, as Directive (EU) 2019/882 requires of consumer-facing digital services from 28 June 2025. Report a barrier to contact@veliard.com; we treat it as a defect.

08.3Accounts, eligibility and age

You need an account to use the platform. Give accurate registration details, keep your credentials to yourself, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under your account, except to the extent it happens because of something we did wrong.

You may create your own account only if you are 16 or older, or older still where the law where you live sets a higher age. A younger athlete may be coached on the platform only through a coach’s roster, and only where the coach holds the consent or authorisation of the holder of parental responsibility. How that works, and what it means for data, is set out in the platform privacy policy.

One account is one person. Sharing a coach account across several coaches, or reselling access, is not permitted without a written agreement covering it.

08.4Coaches and athletes: who is responsible for what

The platform is a tool that a coach uses to coach. It does not replace the coach’s judgement and it does not take over the coach’s responsibilities.

If you are a coach, you are responsible for the programmes you write and assign, for whether they are appropriate for the athlete in front of you, for holding whatever qualification, registration or insurance your jurisdiction requires of you, and for screening the athletes you take on. You are the controller of your roster’s data, with the obligations set out in the data processing agreement. We do not review, approve or vet your programming, and we do not supervise the coaching relationship.

If you are an athlete, you decide whether to perform what is in front of you. Your coach’s programme is their professional judgement, not ours, and any default or template the software suggests is a starting point for a coach to change, not a prescription.

08.5No medical advice, and the risk of training

Before you begin or substantially change a training programme, consult a physician — particularly if you have or suspect a heart condition, high blood pressure, a metabolic condition, a joint or spinal problem, are pregnant or recently post-partum, are returning from injury or surgery, or are over 65 and not already training. If you feel chest pain, dizziness, faintness or sharp joint pain during a session, stop and get medical attention.

You train at your own risk and you decide, in the moment, whether a prescribed load or movement is safe for you. Do not treat a number in the app as an instruction. We are not responsible for injury, overtraining, illness or aggravation of an existing condition arising from training you chose to do — but read 08.12 rather than assuming this sentence does more than it can: it does not exclude liability we are not permitted to exclude, and we make no attempt to exclude liability for personal injury caused by our own negligence.

08.6Acceptable use

Do not use the platform to:

• Break the law, or help someone else break it.
• Upload content you have no right to upload, or that infringes someone else’s rights.
• Upload another person’s personal data without a lawful basis for doing so — a coach adding an athlete needs that basis.
• Harass, threaten, or abuse anyone, including an athlete on your own roster.
• Attempt to breach, probe or overload the service, or work around its access controls or rate limits.
• Scrape the service, or extract its content for a competing product or a training dataset.
• Resell, sublicense or white-label access without a written agreement covering it.

Good-faith security research is welcome. Report what you find to contact@veliard.com before disclosing it, do not access another user’s data, and we will not pursue you.

08.7Your content, and notices about content

You keep ownership of what you put into the platform — programmes, notes, session data, media. You grant us the licence we need to host, back up, transmit and display it in order to operate the service for you, and for no other purpose. We do not use your content to advertise, we do not sell it, and we do not train models on it.

Where the platform lets users send each other content — coach-to-athlete messages, notes, attachments — we host that content without monitoring it. If you believe something on the platform is illegal or infringes your rights, send a notice to contact@veliard.com identifying the content, where it is, and why. That address is our point of contact for such notices and for authorities under Regulation (EU) 2022/2065. We will act on a sufficiently precise and adequately substantiated notice, tell you what we decided and why, and tell the person whose content it was, so that either of you can contest the decision.

08.8Subscriptions and payment

Plans, prices and what each includes are shown at the point of purchase. Prices are stated inclusive or exclusive of VAT as marked; VAT is charged according to where you are and what you are.

Subscriptions renew automatically for the same period until cancelled, and we tell you the renewal date and price before each renewal. You can cancel at any time with effect from the end of the current period; cancelling stops the next payment and leaves your access running until the period you paid for ends.

Where you subscribe inside an app, the App Store or Google Play is the seller. They take the payment, they hold the billing relationship, and cancellations and refunds go through the store — in your Apple or Google account settings — because we cannot process them. We will help you where we can, but we cannot refund a payment we never received.

Where you subscribe directly from us, we bill you through our payment provider, and cancellation and refunds are handled by us. If we fail to take a payment we will tell you before access is affected.

08.9Right of withdrawal, for consumers

This section is for consumers in the EU. As a consumer you normally have 14 days to withdraw from a distance contract for digital services, under Directive 2011/83/EU, without giving a reason.

Because access starts immediately, we ask you at checkout to expressly request that performance begins during the withdrawal period and to acknowledge that you will lose the right of withdrawal once the service has been fully performed. If you do not give that consent, your access begins when the 14 days end. If you gave it and then withdraw while the service is still being supplied, you pay a proportion of the price for what you used up to that point, and no more.

To withdraw, tell us at contact@veliard.com — a plain statement is enough, and you may use the model form in Annex I(B) of the Directive if you prefer. We refund within 14 days of being told, by the same means you paid.

For a subscription bought inside an app, the store’s own refund process applies alongside this right.

08.10Availability

We work to keep the platform available and we monitor it, but we do not promise uninterrupted service. Maintenance, third-party failures, network problems and faults happen. Planned maintenance is announced in advance where we can, and scheduled outside peak hours where we can.

Business users: no uptime figure is committed under these terms and no service credit arises from an outage. Where you need a contractual availability target, ask for a written service level agreement — we will negotiate one, and it will then take precedence over this section.

Consumers: if the service is unavailable for a material period, your statutory rights under 08.11 apply, including a price reduction or termination where the failure justifies it.

Keep your own copy of anything you cannot afford to lose. We take backups and we test them, but a backup is our disaster recovery, not a guarantee to you that a specific record will be recoverable. The platform provides an export function for that purpose.

08.11What we promise, and your statutory rights

We provide the platform with reasonable skill and care, and we will supply the updates needed to keep it in conformity for as long as you hold a subscription.

Consumers. Directive (EU) 2019/770 gives you rights we cannot contract out of, and we are not trying to. The service must match its description and be fit for the purpose digital services of that kind are normally used for, and we must supply the updates needed to keep it that way. If it does not conform, you can require us to bring it into conformity, and where we fail to or cannot, you can obtain a price reduction or terminate. These rights are free and are in addition to anything else in these terms. Nothing here shortens the periods your national law gives you.

Business users. To the extent permitted by law, and other than as stated above, the platform is provided as it is and as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that it will meet your requirements or be error-free.

08.12Limitation of liability

What is never excluded, for anyone. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. This is stated first because it matters most here: this is a strength training platform, and an injury claim is the claim most likely to arrive. A cap does not reach it.

Consumers. We are liable for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable skill and care. We are not liable for loss that was not foreseeable, or that arises because you used the platform for a business purpose. Your statutory rights under 08.11 are unaffected, and where a limitation in these terms would be unfair within the meaning of Directive 93/13/EEC it does not apply to you.

Business users. Subject to the paragraph above, our total aggregate liability arising out of or in connection with these terms in any 12-month period is limited to the amounts you paid us for the platform in the 12 months before the event giving rise to the claim. We are not liable to you for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or for loss or corruption of data to the extent you could have prevented it by keeping your own export.

Coaches indemnify us against claims brought by an athlete on their roster to the extent the claim arises from the coach’s programming, screening, supervision, qualification, or use of athlete data without a lawful basis. This does not apply where the claim arises from our own breach or negligence.

08.13Intellectual property

The platform, the apps, their source code, design, and the Veliard name and mark are ours or licensed to us. Subject to these terms and to your subscription being current, we grant you a personal, non-exclusive, non-transferable, revocable licence to use the platform and to install and run the apps on devices you own or control, for the purpose the product exists for.

You may not copy, modify, reverse engineer, decompile or create derivative works of the software, except to the extent that restriction is void under applicable law — including the interoperability rights in Directive 2009/24/EC. Feedback you send us we may use freely, without obligation and without it giving you any rights in the product.

08.14Suspension and termination

You may stop using the platform and delete your account at any time, from inside the app or at veliard.com/delete-account. What deletion does is described in the platform privacy policy.

We may suspend or terminate your access where you materially breach these terms, where your use puts the service or other users at risk, or where we are required to by law. Except where the breach is serious enough or the law urgent enough to make it impossible, we tell you first, say why, and give you a chance to put it right. Where we terminate without cause, we give you 30 days’ notice and refund the unused part of what you paid.

After termination you have 30 days to export your data before it is deleted, unless we are required to keep it.

08.15Changes to the service and these terms

The platform changes as it is developed. We may add, alter or withdraw features; where we withdraw something material that you rely on, we tell you in advance, and a consumer may terminate and get a refund of the unused part if the change is to their detriment and is more than minor.

We may change these terms for a valid reason — a change in law, a new feature, a change in how we charge. We give you at least 30 days’ notice by email or in the app, and if you do not accept the change you may terminate before it takes effect and receive a refund of the unused part of what you paid. We do not change terms retroactively, and continuing to use the platform after the notice period means you accept the change.

08.16Apple and Google

Where you obtained the app from the App Store or Google Play, the following apply and the store rules prevail over anything inconsistent here.

• This agreement is between you and Veliard Ltd only. Neither Apple nor Google is a party to it, and neither is responsible for the app or its content.
• Your licence to use the app on Apple devices is limited to devices you own or control, as permitted by the App Store Terms of Service.
• Apple and Google have no obligation to provide maintenance or support for the app. Support requests come to us at contact@veliard.com.
• Where the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. Beyond that, Apple has no warranty obligation.
• We, not the store, are responsible for addressing any claim that the app or your use of it infringes intellectual property rights, and for any product liability claim, any claim that the app fails to meet a legal requirement, and any claim under consumer protection law.
• You confirm you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and are not on any US Government restricted-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

08.17Governing law, jurisdiction and disputes

These terms are governed by the law of the Republic of Cyprus.

Business users. The courts of Limassol, Cyprus have exclusive jurisdiction over any dispute arising out of or in connection with these terms.

Consumers. That exclusive jurisdiction does not apply to you and we do not claim it. Under Articles 17 to 19 of Regulation (EU) 1215/2012 you may bring proceedings in the courts of your own domicile or in ours, and we may bring proceedings against you only in the courts of your domicile. Under Article 6 of Regulation (EC) 593/2008, the choice of Cyprus law cannot deprive you of the protection of mandatory rules that would apply in your country of habitual residence.

Come to us first at contact@veliard.com; most things are settled faster that way. We do not currently participate in an alternative dispute resolution scheme and are not obliged to. A consumer may approach a competent ADR entity, or the Consumer Protection Service of the Ministry of Energy, Commerce and Industry of the Republic of Cyprus.

If any provision of these terms is found unenforceable, the rest stands and the provision is read down to what is enforceable rather than struck out entirely.